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What do I do when I click a link to start an application, an error message appears?

Please note: The FAQ pages at the HPCVL website are continuously being revised. Some pages might pertain to an older configuration of the system. Please let us know if you encounter problems or inaccuracies, and we will correct the entries.

Try the following:

  • Make sure you supplied the correct username and password for the application server. If Secure Global Desktop doesn't prompt you for this information, try Shift-Clicking-the-Link to force the prompt to appear.
  • Log out of Secure Global Desktop and exit your web browser (or the Sun Secure Global Desktop Native Client), then restart it and log in to Secure Global Desktop again. Click the application's link.
  • Use Secure Global Desktop from a different client device.
  • Contact a Secure Global Desktop Administrator, supplying all the information shown in the error message

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