Please note: The FAQ pages at the HPCVL website are continuously being revised. Some pages might pertain to an older configuration of the system. Please let us know if you encounter problems or inaccuracies, and we will correct the entries.
Have you paused printing?
Make sure that your webtop indicates that printing is not paused. Note: If you are using the classic webtop, check that the Pause button has not been pressed. If you are using the Sun Secure Global Desktop Native Client, check the status bar.
Is your printer set up correctly?
Make sure your printer is set up correctly, for example, by printing a web page to the printer from a web browser.
Have you printed to the right printer?
If you are printing from a Windows 2000/2003 or UNIX application server, you can choose which printer you print to. If you do not select a printer, you will print to your default printer. For all other application servers, you always print to your default printer. To see which printer is your default printer, point to the printer icon on your webtop and a popup displays the name of your default printer. Note If you are using the classic webtop the name of the default printer displays in the status bar when you point to the printer icon on your webtop. If you want to change your default printer, you must log out of Secure Global Desktop, change the default printer, then log in to Secure Global Desktop again.
Is the message "No Client Printer Available" displayed?
Make sure that your webtop does not display a "No Client Printer Available" message and the printer icon contains a red X. This means that Secure Global Desktop doesn't support printing for your client device or for your printer. Note: If you are using the classic webtop, the webtop displays a "Can't Print" message and the printer icon contains a red X. Your Secure Global Desktop Administrator may be able to help enable printing.
Please contact a Secure Global Desktop Administrator.