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Secure Desktop

Please note: The FAQ pages at the HPCVL website are continuously being revised. Some pages might pertain to an older configuration of the system. Please let us know if you encounter problems or inaccuracies, and we will correct the entries.

How do I use a single-button Apple Macintosh mouse with applications?

Many Microsoft Windows and X applications make use of a middle mouse button or a right mouse button. To use these applications from an Apple Macintosh mouse with one button, you click the button while holding down a key on the keyboard.

  • To simulate a middle mouse button click, press Alt while clicking the mouse button.
  • To simulate a right mouse button click, press Command while clicking the mouse button.

Related Topics

Introducing your webtop

What happens if my password for a server changes or expires?

If your password has changed, Sun Secure Global Desktop Software detects that your old password is no longer valid, and prompts you.

If your password has expired, you may be given the opportunity to set a new password. If not, please contact a Secure Global Desktop Administrator.

Related Topic

Introducing your webtop

What do I do when I click a link to start an application, an error message appears?

Try the following:

  • Make sure you supplied the correct username and password for the application server. If Secure Global Desktop doesn't prompt you for this information, try Shift-Clicking-the-Link to force the prompt to appear.
  • Log out of Secure Global Desktop and exit your web browser (or the Sun Secure Global Desktop Native Client), then restart it and log in to Secure Global Desktop again. Click the application's link.
  • Use Secure Global Desktop from a different client device.
  • Contact a Secure Global Desktop Administrator, supplying all the information shown in the error message

Related Topics

Introducing my webtop

How do I force Secure Global Desktop to prompt me for a username and password?

Hold down the Shift key when you click an application's link.

Forcing Sun Secure Global Desktop Software to prompt you for a username and password means Secure Global Desktop won't use any username and password that has already been saved for the application server. This is useful if you want to run an application as another user.

If the Save This Password box is checked, the new username and password are saved in the password cache, replacing any previously saved username and password for you on this application server. This username and password is used for any other applications you run on this application server.

If you're logged in to Secure Global Desktop anonymously, or as a shared user, holding down the Shift key has no effect.

Related Topics

Introducing your webtop

When I click a link to start an application, an error message appears

Who am I logged in to Secure Global Desktop as?

Can I add applications or documents to my Webtop?

No. Only a Secure Global Desktop Administrator can add an application to, or remove an application from, the list of applications that you can run. If you want more applications, contact an Administrator.

However, you can choose how and when your applications display on your webtop. You do this by creating webtop groups.

Note: You can't do this on the classic webtop.

Related Topics

Introducing your webtop

Who am I logged in to Secure Global Desktop as?

Who you're logged in to Sun Secure Global Desktop Software as displays on the webtop toolbar (next to the padlock symbol).

If the toolbar says you're logged in as "Guest user" then you're either logged in anonymously (you didn't type a username and password) or you're using a webtop that's shared with other users.

These details also display on the webtop when you first log in.

If you're using the classic webtop

If you're using the classic webtop, point to an area between the links on your webtop. The status bar shows a message of the form:

"Secure Global Desktop user: username (connnection type)",
where username is who you're logged in as and connection type is "SSL connection" if you have a secure connection and "standard connection" otherwise.

If the username is of the form ".../_dns/server/_anon/number", then you're either logged in anonymously or you're using a shared webtop.

Related Topics

Introducing your webtop

What usernames and passwords do I use for Secure Global Desktop?

How do I force Secure Global Desktop to prompt me for a username and password?

How do I copy information between applications?

Use the normal method for the application you're copying from, and then the usual method for the application you're pasting to.

For character applications, click with the right mouse button, and then click Copy or Paste as appropriate.

To select a column of text in a character application, hold down the Shift key while selecting the text.

You can copy information between different types of application, for example from an xterm running on an application server to a text editor running on your client device.

You can only copy and paste graphics to or from Microsoft Windows 2000/2003 applications. If you are using the classic webtop, you can only do this if you're using the Native Client for Windows.

Related Topics

Introducing your webtop

How do I change the way an application is displayed?

A Secure Global Desktop Administrator defines how an application is normally displayed. But if you press Control when you click an application's link, it may display differently.

or applications normally displayed...Use Control-click to display them...
On your WebtopIn an independent window
In a new browser windowOn your Webtop
In an independent windowOn your Webtop
Using an X server on your client deviceOn your Webtop

For applications that display full-screen or in a seamless window or applications that integrate with your local window manager, pressing Control has no effect.

If an Administrator has defined an application to display in a seamless window, you can switch the application between a seamless and an independent window by pressing the SCROLL LOCK key.

Fitting an application to the size of the window

A graphical application that displays in an independent window may be scaled to fit the size of the window in which it displays. If you re-size the window, Secure Global Desktop rescales the application to fit the new window size without displaying any scroll bars.

You switch the application between being scaled and not being scaled by pressing the SCROLL LOCK key.

To see if an application displays in a scalable window, point to its link on your webtop and look at the popup that displays (or look in the status bar at the bottom of the window).

Related Topics

Introducing Your Weptop

How can I tell whether my connection to Secure Global Desktop is secure?

If you have a secure connection, the locked padlock symbol displays below the webtop menu bar. When you first log in, the page that displays on the webtop also tells you whether you have a secure or a standard connection. Secure connections to Secure Global Desktop are available only if a Secure Global Desktop Administrator has installed the Sun Secure Global Desktop Security Pack.

To see whether the Sun Secure Global Desktop Security Pack is installed, click the Info button on the webtop menu bar.

If the Sun Secure Global Desktop Security Pack is installed, you may not automatically receive a secure connection, or you may only get a secure connection under certain circumstances. Contact your Secure Global Desktop Administrator if you don't get a secure connection when you need one.

If you're using the classic webtop

If you're using the classic webtop, point to an area between the links on your webtop. If you have a secure connection, the status bar shows a message of the form: "Secure Global Desktop user: username (SSL connection)" .

To see whether the Sun Secure Global Desktop Security Pack is installed, click the About button on your Webtop.

Related topics

Introducing your webtop

How do I print from an application when the output doesn't appear?

Have you paused printing?

Make sure that your webtop indicates that printing is not paused. Note: If you are using the classic webtop, check that the Pause button has not been pressed. If you are using the Sun Secure Global Desktop Native Client, check the status bar.

Is your printer set up correctly?

Make sure your printer is set up correctly, for example, by printing a web page to the printer from a web browser.

Have you printed to the right printer?

If you are printing from a Windows 2000/2003 or UNIX application server, you can choose which printer you print to. If you do not select a printer, you will print to your default printer. For all other application servers, you always print to your default printer. To see which printer is your default printer, point to the printer icon on your webtop and a popup displays the name of your default printer. Note If you are using the classic webtop the name of the default printer displays in the status bar when you point to the printer icon on your webtop. If you want to change your default printer, you must log out of Secure Global Desktop, change the default printer, then log in to Secure Global Desktop again.

Is the message "No Client Printer Available" displayed?

Make sure that your webtop does not display a "No Client Printer Available" message and the printer icon contains a red X. This means that Secure Global Desktop doesn't support printing for your client device or for your printer. Note: If you are using the classic webtop, the webtop displays a "Can't Print" message and the printer icon contains a red X. Your Secure Global Desktop Administrator may be able to help enable printing.

Next steps

Please contact a Secure Global Desktop Administrator.

Related topics

Introducing your webtop

How do I use the classic webtop?

Read this topic to...

  • Understand how to use the classic webtop.

If you use a web browser to access the classic webtop, the webtop is a special web page.

An example webtop

A link

To access an application, just click its link on your webtop. In a few moments the application appears, ready for you to use. When you start an application, you may need to supply a password for the application server that will run it. If you have difficulties, contact your Secure Global Desktop Administrator.

Secure Global Desktop Administrators configure how the applications appear. Some may appear on your webtop, and others may use their own windows.

A running application's link

A cog appears on the application's icon on your webtop to show that the application's running.

You don't have to exit an application to start another. Just click another link.

Resumable applications

Some applications may be configured to keep running even when they're not displayed: these are "resumable" applications. If the icon for an application includes a cog, you can resume it. Just click the link to display the application again, exactly as you left it.

As the application is still running even though it's not displayed, you could start a lengthy calculation and let it complete while you travel. At your destination, you could display the application again to see the results.

To see if an application is resumable or not, point to its link on your webtop, and look for a message in the status bar at the bottom of the window.

If the message includes...This means...
Not resumableThis application will exit when you follow another link on your webtop. The next time you click the link, a new instance of this application starts.
Resumable until log outThis application continues running when you follow other links on your webtop. The next time you click the link, the running application is displayed. This application continues running until you log out of Secure Global Desktop. When you log in to Secure Global Desktop again and click the application's link, a new instance of this application starts.
Always resumableThis application continues running when you follow other links on your webtop and when you log out of Secure Global Desktop. When you log in to Secure Global Desktop again and click the application's link, the running application is displayed.

Note If you logged in to Secure Global Desktop without typing a username and password, resumable applications are only resumable until you log out.

Printing

Secure Global Desktop lets you print from your applications to your client device's printer.

If you are printing from an application running on a Windows 2000/2003 or a UNIX application server, you can choose which printer you print to. For all other types of application server, you can only print to your default printer.

If you are using a web browser, point to the printer icon on your webtop and a message appears in the status bar at the bottom of the window to say which is your current default printer.

The webtop lets you:

  • See when documents are printing. Status bar information shows you when print jobs are spooling to your client device's printer.
  • Pause your print jobs. The number of print jobs you have waiting in the queue is shown on the status bar.
  • Cancel your print jobs.

If you're using a web browser for Secure Global Desktop:

The Pause button

To pause your current print job and any new ones, click the Pause button. Click the Pause button again to restart.

The Cancel button

To cancel your current print job, click the Cancel button.

If you're using the Sun Secure Global Desktop Native Client, use the Print menu to pause and restart printing, and to cancel print jobs.

If you have paused printing, any print jobs that are pending are held in a queue until you either cancel them or resume printing. You may see a warning message if you log in and you have print jobs paused in the queue. The message reminds you about the print jobs and allows you to start printing them.

Logging out

You should always log out of Secure Global Desktop before exiting your web browser or the Sun Secure Global Desktop Native Client.

If you're using a web browser for Secure Global Desktop:

The Log Out button

To log out of Secure Global Desktop, click the Log Out icon on your webtop, and click OK when prompted for confirmation.

To log out of Secure Global Desktop from the Sun Secure Global Desktop Native Client, click Log Out on the Webtop menu, and click OK when prompted for confirmation.

Related topics

Copyright © 1997-20011 Sun Microsystems, Inc. All rights reserved.

How do I introduce my webtop?

Read this topic to...

  • Understand how to use your webtop.

Your webtop is a special web page that lists the applications that you can run and lets you run them:

An example webtop

Running applications

You use the Applications bar to manage the applications you can use:

An application link

To start an application, you click its link on your webtop. In a few moments the application appears, ready for you to use.

When you start an application, you may be asked for a username and password. This is your username and password for the application server that will run the application.

You don't have to exit an application before starting another. Just click another link.

Secure Global Desktop Administrators configure how the applications appear. Some may appear on the webtop and others in a separate window.

If you have difficulties, contact your Secure Global Desktop Administrator.

A running application

When an application is running, a triangle appears in front of the application's name on the webtop and a number appears in brackets after it. The session toolbar also appears below the application name.

The number in brackets is the number of separate instances of the application that you have started. Secure Global Desktop Administrators configure how many instances of an application you can start. To find out how many instances of an application you are allowed, point to its link on the webtop. The popup that displays states the number of sessions allowed.

There is a separate session toolbar for each running instance of the application:

  • ClickThe suspend buttonto suspend an application.
  • ClickThe resume buttonto resume an application.
  • ClickThe cancel buttonto end an application.

Note Suspending and resuming applications is explained below.

A hidden session toolbarClick the triangle to hide and show the session toolbars for the application sessions.
Manage all sessionsYou can manage all your application sessions at once:
  • Click Suspend All to suspend all running applications.
  • Click Resume All to resume all suspended applications.
  • Click Cancel All to end all running or suspended applications.

Suspending and resuming applications

Some applications can be configured to keep running even when they're not displayed. These are "resumable" applications.

To see if an application is resumable or not, point to its link on your webtop and look at the popup window that displays.

If the popup window says...This means...
Not resumableThis application will exit when you log out of Secure Global Desktop.
You can't suspend or resume, non-resumable applications.

Note Non-resumable applications only have a cancel buttonThe cancel buttonin the session toolbar.

Resumable until log outThis application continues running until you log out of Secure Global Desktop.
While you are logged in, you can suspend and resume these applications.
Always resumableThis application continues running even after you have logged out of Secure Global Desktop. When you log in again, click the resume buttonThe resume buttonto display the running application again.

To close an application's window without ending the application, yoususpendthe application. To display the window again and start using the application, youresumethe application.

As an application is still running even though it's not displayed, you could start writing an urgent report in the office and then log out of Secure Global Desktop at the end of the day (the application is suspended). When you get home, you could log in to Secure Global Desktop again, resume the application and carry on writing the report.

Note If you logged in to Secure Global Desktop without typing a username and password, resumable applications are only resumable until you log out.

Choosing the applications that display on your webtop

Only a Secure Global Desktop Administrator can add an application to, or remove an application from, the list of applications that you can run. However, you can choose how and when those applications display on your webtop. You do this by creating webtop groups.

Webtop groups are useful for grouping similar applications together or for hiding applications you don't use very often. How you use groups is up to you.

To create a webtop group:

  1. On the webtop, click Edit Groups.
  2. Click Add Group.
  3. Type a name for the group.
  4. Check the boxes for the applications and documents you want to include in the group.
  5. Check/uncheck the boxes for the display options for the group (the display options are explained below).
  6. Click Save Group.
  7. Click Done.

You can add as many groups as you like. By clicking Edit Groups, you can list the groups you have created and change or delete a group.

An open groupThe names of the webtop groups you create display on the webtop.

A separator line also displays to show you which applications are in the group.

If you unchecked the box next to "I want to see this group on my webtop when I log in", then the applications in this group do not display on your webtop.

An closed groupClick the triangle to hide and show the applications in the group.

If you unchecked the box next to "I want to see the contents of this group when I log in", then only the group name displays when you first log in.

Printing

Secure Global Desktop lets you print from your applications to your client device's printer.

If you are printing from an application running on a Windows 2000/2003 or a UNIX application server, you can choose which printer you print to. For all other types of application server, you can only print to your default printer.

You use the Printing bar to manage your print jobs:

Printing barWhen documents are printing, the webtop tells you how many print jobs are in the queue.

Click Pause to temporarily stop printing. The printer icon changes to show you when printing is paused.
Printing paused button

If you pause printing, any print jobs that are pending are held in a queue until you either cancel them or resume printing.

Click Resume to start printing again after you have paused it.

Click Cancel All to delete all your print jobs.

To manage print jobs individually, click List all jobs. The webtop displays a list of all the print jobs in the queue, along with information about the job, for example the number of copies and the printer that will be used. If you have paused printing, clickThe resume buttonto print just that one print job. To cancel a print job, clickThe cancel button.

Logging out

You should always log out of Secure Global Desktop before closing your web browser.

The Log Out button

To log out of Secure Global Desktop, click the Logout button on your webtop and click OK when prompted for confirmation.

Related topics

Copyright © 1997-2005 Sun Microsystems, Inc. All rights reserved.