Getting Help


Creating a Help Tickets

If you have questions or need assistance, you can create a "Help Ticket" by sending an email to One of our user support people will respond shortly. Please supply any additional information that might help us find a solution.

Help Files (Frequently Asked Questions)

For many of the application software packages, as well as system and other tools, HPCVL provides introductory help files, called "Frequently Asked Questions" (FAQ's). These are focused on the usage on HPCVL clusters and machines, but also contain pointers to manuals and other websites with more detailed help.

HPCVL Support Team

Dr. Hartmut Schmider, Scientific Computing Specialist
Queen's, RMC, Ryerson, other 
Phone: (613) 533-6000 ext. 78252
E-Mail: Hartmut Schmider

Dr. Gang Liu, Scientific Computing Specialist
Queen's, RMC, Ryerson, other
Phone: (613) 533-6000 ext. 78387
E-Mail: Gang Liu

Dr. Nabil Benabbou, Scientific Computing Specialist
University of Ottawa
Phone: (613) 562-5800 ext. 6937
E-Mail: Nabil Benabbou

Website-Related Issues

If you have questions or suggestions related to the website,  please get in touch with our web administrator at:

Phone:  (613) 533-6000 ext. 78253 

Administrative Issues or Other Help

If you have administrative questions or need assistance with issues that do not seem to fit into the categories above, please contact our office administrator at:

Phone: (613) 533-2561 
Fax: (613) 533-2015