Getting Help

Creating a Help Tickets

If you have questions or need assistance, you can create a "Help Ticket" by sending an email to help@hpcvl.org. One of our user support people will respond shortly. Please supply any additional information that might help us find a solution.

Help Files (Frequently Asked Questions)

For many of the application software packages, as well as system and other tools, HPCVL provides introductory help files, called "Frequently Asked Questions" (FAQ's). These are focused on the usage on HPCVL clusters and machines, but also contain pointers to manuals and other websites with more detailed help.

User Support (Technical & Computational)

If you want to contact one of our User Support personel directly, here is a list:

Dr. Hartmut Schmider, Scientific Computing Specialist
Queen's, RMC, Ryerson, other
Phone: (613) 533-6000 ext. 78252
E-Mail: Hartmut Schmider

Dr. Gang Liu, Scientific Computing Specialist
Queen's, RMC, Ryerson, other
Phone: (613) 533-6000 ext. 78387
E-Mail: Gang Liu

Dr. Nabil Benabbou, Scientific Computing Specialist
University of Ottawa
Phone: (613) 562-5800 ext. 6937
E-Mail: Nabil Benabbou

Massoud Omran, Scientific Computing Specialist
Carleton University
Phone: (613) 520-2600 ext. 1861
E-Mail: Massoud Omran

Website-Related Issues

If you have questions or suggestions related to the website, please get in touch with our web administrator

Web Administrator
Phone: (613) 533-6000 ext. 78253
E-Mail: webmaster@hpcvl.org

Administrative Issues, Other Help

If you have administrative questions, or need assistance with issues that do not seem to fit into the caegories above, please contact our office administrator